FAVORITE ASKED QUESTIONS

We accept EFT (Electronic Funds Transfer) and credit/debit card payments . No cash payments are accepted unless explicitly agreed in writing. Full payment is required upfront unless otherwise agreed.

Yes, returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. Some items, such as perishable goods, custom products, or final sale items, may not be eligible. Exchanges are only offered for defective, damaged, or incorrect items.

Once your return is received and approved, refunds are processed within 10 business days. Refunds are issued to the original payment method, and processing times may vary depending on your bank or payment provider.

We comply with POPIA (Protection of Personal Information Act) and use your information only to provide and improve our services. Your data is stored securely, and we never sell or share your personal information without consent. For more details, refer to our Privacy Policy.

You can reach us via email at info@fitengines.co.za or call/WhatsApp us at +27 84 294 0774. Our operating hours are Monday – Friday, 8:00 AM – 5:00 PM.

Currently, we ship within South Africa. International shipping may be arranged on a case-by-case basis—please contact us for more details. Shipping times are estimates and not guaranteed.

Please contact us immediately with your order number and details of the issue. We will guide you through the return or replacement process. Fit Engines covers shipping costs for faulty or incorrect items.

Credit/debit card payments are processed securely , and EFT payments must be made to our official bank account. All financial information is handled according to banking security standards and is used solely for order processing.

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