Privacy Policy
Fit Engines – Protecting Your Information, Respecting Your Privacy
At Fit Engines, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website, contacting us, or purchasing products from us.
1. Information We Collect
We may collect the following information when you interact with Fit Engines:
- Personal identification details: name, email address, phone number, and delivery address.
- Payment information: bank account or payment details, where applicable.
- Vehicle information: make, model, engine code, or specific part requirements to provide accurate product recommendations.
- Usage data: IP address, browser type, and website usage patterns to improve our online experience.
2. How We Use Your Information
Your information is used solely for purposes necessary to provide our services, including:
- Processing and fulfilling your orders.
- Communicating with you regarding order status, updates, or inquiries.
- Providing technical support and customer service.
- Improving our products, services, and website experience.
- Complying with legal or regulatory requirements.
We do not sell or rent your personal information to third parties.
3. Sharing Your Information
Fit Engines may share your information with trusted third parties only as necessary to:
- Complete your order (e.g., couriers, payment processors).
- Comply with legal obligations or respond to lawful requests.
- Protect our rights, safety, or property, and that of our customers.
All third parties are required to maintain confidentiality and use your information solely for the purpose it was shared.
4. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure servers and encrypted communications.
- Access control limited to authorized personnel only.
- Regular monitoring and updates to our security systems.
While we strive to protect your personal data, no method of transmission over the internet is 100% secure.
5. Your Rights
Under South African law, you have the right to:
- Request access to your personal data held by Fit Engines.
- Correct or update any inaccuracies in your personal information.
- Request deletion of your data, subject to legal or contractual obligations.
- Object to certain types of data processing, such as direct marketing.
To exercise your rights, contact our support team at info@fitengines.co.za.
6. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, or similar technologies to improve your browsing experience and gather non-personal information about visitor behaviour.
- Cookies help us remember your preferences and improve website functionality.
- You may disable cookies in your browser settings, but some features may not function correctly as a result.
7. Third-Party Links
Our website may contain links to external sites. Fit Engines is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when visiting external sites.
8. Marketing Communications
With your consent, Fit Engines may send you promotional emails or updates regarding new products, special offers, or events. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. Retention of Personal Data
We retain your personal information only for as long as necessary to:
- Fulfil the purpose it was collected for.
- Comply with legal obligations.
- Resolve disputes or enforce agreements.
Once your information is no longer required, it will be securely deleted or anonymized.
10. Updates to this Privacy Policy
Fit Engines may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be published on our website with the revision date indicated.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact our team:
Email: info@fitengines.co.za
Customer Service Hours: Monday – Friday, 8:00 AM – 5:00 PM
Fit Engines – Your Privacy Matters. We Respect and Protect Your Data.